PRODUCT ORDERS

All orders placed through the website are subject to DUA AWAN’s acceptance. This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.

You can order all products that are still available. Adding items to your cart does not mean the items are secured for you until you have checked out to purchase the product.

 

SHIPPING

Orders will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the restrictions contained on duaawan.com. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment.

 

REFUND POLICY

We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products. Refunds will not include shipping costs. For international customers, please contact your local customs for more details on tax and custom refund.

 

EXCHANGE POLICY

Products must be mailed for return within 10 days from the day the order was delivered. Products must be unworn and unwashed. Products must have the DUA AWAN tag attached. Any merchandise marked “SALE” cannot be returned Products that do not meet conditions above cannot be exchanged nor returned.

 

PAYMENT & CONFIRMATION

All transactions online will be available soon. To purchase your order please contact us through our customer service on Whatsapp +62 821-1153-9993 or email hi@duaawan.com

 

PRODUCT COLOR

DUA AWAN have made effort to display the colours as accurately on our webstore, although we cannot guarantee that your monitor’s display accurately refelects the colour of the products.

 

INTELLECTUAL PROPERTY AND CONTENT

All copyright, designs, trademarks and all other intellectual property visible on the Website, including DUA AWAN Software and all HTML and other code contained on our Website, is the sole property of DUA AWAN or their respective owners.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Website. You may not use the Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

AGREEMENT AND COMPENSATION

You agree that you will be responsible for your activity in this webstore. If we notice that you were involved in prohibited activities or violations of our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses that are not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.

You agree to compensate us fully, defend us and hold us DUA AWAN harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this site using your internet account caused by your action or inaction.


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